AI-powered support for the company that moves 200+ brands across every major marketplace. We've studied your operation, built working workflows, and deployed a live agent you can try right now.
65-70K
Annual call volume
200+
Brand partners
Voice-first
Pilot channel
5
Meetings completed
Voice AI that handles your call volume
65-70K calls per year across brand support, marketplace issues, and fulfillment questions. Our voice agent handles the Tier 1 load so your team focuses on complex partner issues.
Amazon and D2C routing built in
Your support splits between Amazon marketplace issues and direct-to-consumer channels. We've built routing logic that distinguishes the two and applies the right SOPs to each.
Transparent by design
Dana told us past vendors lacked backend visibility. Every Lorikeet conversation exposes the full decision chain: voice-to-text, knowledge sources, tool calls, and guardrails. No black boxes.
Channel-independent workflows
Starting with voice, but the same workflows expand to chat and email when you're ready. One build, three channels.
Try the Pattern AI agent
This is a working agent configured with your real products, services, and brand knowledge. Ask it anything.
Pattern AI Agent
Handles marketplace acceleration, content and ad optimization, fulfillment, and brand partnership questions.
"How does Pattern handle Amazon marketplace optimization?"
"What's included in Pattern's fulfillment services?"
"Can you walk me through the brand partnership process?"
Everything that's happened between Lorikeet and Pattern, in one place.
Highlights
Apr 28, 2026
Technical deep dive completed
Justin walked through integration plans: Zendesk + Salesforce connectors, phased Shopify/Recharge approach, concierge architecture options (by brand vs single Amazon concierge with tagging).
Apr 24, 2026
Demo and pricing reviewed
Showed web scraping, fallback behavior, voice tuning, and SOP generation. Discussed pay-per-resolution pricing with bulk credits. Agreed on Forward Deployed support for implementation.
Mar 17, 2026
Intro call — strong fit confirmed
Dana shared past frustrations with opaque AI demos. We positioned Lorikeet's transparency (full decision chain visibility) as the differentiator. Agreed to share demo access and follow up on pricing.
Timeline
G
Technical deep dive with Justin Golin: routing architecture, Zendesk/Salesforce integration, phased Shopify approach, concierge architecture options for 200+ brands.
Apr 28, 2026
G
Follow-up with Dana, Nathan, Adrienne, Nate: product demo, pricing model review, Forward Deployed support commitment, next steps on contract and implementation plan.
Apr 24, 2026
G
Follow-up: aligned on voice-first pilot, discussed annual vs monthly billing, reviewed escalation paths and guardrails including 15-minute cancellation window SOP.
Apr 14, 2026
G
Intro call with Dana, Adrienne, Nathan, Dalene. Discussed Pattern's need for transparent voice AI, Lorikeet's resolution-based pricing, and demo/sandbox access.
Mar 17, 2026
L
Demo sandbox deployed with marketplace acceleration, content optimization, fulfillment, and brand partnership workflows.
Mar 17, 2026
H
Deal created: Pattern® | March 2026 ($48K).
Mar 10, 2026
Progress
Where we are in bringing Lorikeet to Pattern. Items marked your turn need your input to move forward.
Findings
Detailed analysis of Pattern's support operation and how Lorikeet performs against it. This section unlocks as we complete our evaluation together.
Findings will appear here once we've completed the ticket analysis and simulation runs.
Documents
Reports, proposals, and reference materials shared between our teams.